RETURN & REFUND POLICY
At Exvens, we want you to feel confident when shopping with us. If an item does not meet your expectations, please review the following return and refund guidelines.
Return Eligibility
To be eligible for a standard return, items must be unused, unworn, unwashed, and in their original condition, with original tags and packaging where applicable.
Items that show signs of use, washing, damage caused after delivery, or alterations that affect their resale condition may not qualify for a standard return, except where applicable law provides otherwise.
For hygiene reasons, certain products may be subject to additional return restrictions where permitted by law. Any applicable restrictions should be disclosed before purchase.
Return Request
Please contact colton@exvens.com before sending an item back.
Include the following information in your message:
- Your order number.
- The product name.
- The reason for the return.
- Photos, if the item arrived damaged or defective.
Our customer support team will provide instructions for the next steps. Please do not send items to an address other than the return address provided by our team.
Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us promptly after delivery.
Please provide your order number and clear photos showing the issue where possible.
For verified product defects, damage on arrival, or fulfillment errors attributable to us, Exvens will cover the reasonable return shipping cost or provide another appropriate resolution as required by applicable law.
Returns for Other Reasons
For eligible returns due to reasons other than product defects or fulfillment errors, the customer is responsible for return shipping costs unless otherwise required by law or agreed to by Exvens in writing.
Original shipping charges are not refundable unless required by applicable law or otherwise expressly stated.
Refund Processing
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 3–5 business days after the returned item has been received and the refund has been approved.
The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment service provider.
Exchanges
If you need a different size, color, or item, please contact customer support to confirm available options.
An exchange may depend on inventory availability. If an exchange cannot be arranged, we may offer an eligible return and refund in accordance with this policy.
Cancellations
Please contact us as soon as possible if you wish to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may apply.
Nothing in this policy limits any cancellation or other rights that cannot legally be excluded.
Contact Information
Exvens LLC
Email: colton@exvens.com
Phone: +1 (445) 542-4228
Address: 169 W PITTSBURGH ST, DELMONT, PA 15626, United States