PRIVACY POLICY
Exvens LLC (“Exvens,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit exvens.com, place an order, or contact us.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Contact Information: Your name, email address, telephone number, billing address, and shipping address.
Order Information: Products purchased, order number, transaction status, shipping details, refund information, and customer service communications.
Payment Information: Payment transaction details and limited payment-related information supplied by our payment service providers. Complete card numbers and CVV codes are not intentionally stored by Exvens on its own systems.
Technical Information: IP address, browser type, device information, operating system, website activity, and similar technical data, where collected.
Communications: Information you provide when contacting customer support or submitting a request.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders.
- Arrange shipping and provide order updates.
- Process eligible returns, exchanges, and refunds.
- Respond to customer service inquiries.
- Maintain and improve our website and shopping experience.
- Detect, investigate, and prevent fraud, abuse, and security incidents.
- Maintain business records and comply with applicable legal obligations.
- Send marketing communications where permitted by law and subject to applicable consent requirements.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and improve the shopping experience.
You may be able to control certain cookies through your browser settings or any cookie preference tools made available on the website. Disabling certain cookies may affect website functionality.
4. How We Share Information
We may disclose relevant information to trusted service providers when reasonably necessary to operate our business, including:
- Payment processors.
- Shipping and delivery providers.
- Website hosting and technical service providers.
- Customer support and order management providers.
- Security, fraud prevention, accounting, and professional service providers.
- Government authorities or other parties when disclosure is required or permitted by law.
Service providers are expected to handle personal information according to applicable contractual requirements and legal obligations.
We do not sell personal information in exchange for money. If applicable privacy laws treat certain data disclosures or advertising-related activities as a “sale” or “sharing,” you may exercise the rights available to you under those laws.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.
Order and transaction records may be retained for up to seven years after an order is completed where necessary for business recordkeeping and legal or accounting requirements, unless a different retention period is required by law.
Other information may be retained for different periods depending on its purpose and applicable requirements.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of eligible personal information.
- Obtain a portable copy of certain personal information.
- Opt out of certain sales, sharing, or targeted advertising activities where applicable.
- Appeal a decision concerning a privacy request where required by law.
- Not be discriminated against for exercising applicable privacy rights.
To submit a privacy request, contact colton@exvens.com. We may need to verify your identity before processing your request.
8. California Privacy Rights
California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act.
Where applicable, you may request access to, correction of, or deletion of eligible personal information, and may opt out of certain sales or sharing of personal information.
Do Not Sell or Share My Personal Information
To submit a request concerning the sale or sharing of personal information, email colton@exvens.com with the subject line “Do Not Sell or Share My Personal Information.”
We will review and respond to requests as required by applicable law. If we engage in activities that require an additional opt-out mechanism, we will provide the legally required method.
9. Children’s Privacy
Our website is intended for a general shopping audience and is not directed toward children under 13. We do not knowingly collect personal information from children under 13 in violation of applicable law.
If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.
10. Third-Party Services
Our website may contain links to third-party websites or use third-party services. Those parties may maintain separate privacy policies and practices.
We encourage you to review their privacy notices before providing information directly to them.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Updates will be posted on this page with a revised effective date when appropriate.
12. Contact Us
Exvens LLC
Email: colton@exvens.com
Phone: +1 (445) 542-4228
Address: 169 W PITTSBURGH ST, DELMONT, PA 15626, United States