SHIPPING POLICY

Shipping Area

Exvens currently offers shipping within the United States.

We use a flat-rate shipping structure for eligible domestic orders. The applicable shipping charge will be displayed during checkout before payment is completed.

Shipping availability may depend on the destination address and the products ordered.

Order Processing

Orders are reviewed and prepared for shipment after payment has been confirmed.

Order processing time may vary depending on product availability, order volume, holidays, and other operational factors. Any applicable processing estimates presented on the product page or at checkout should be reviewed before placing an order.

Processing time is separate from transit time.

Shipping Charges

Applicable flat-rate shipping charges are shown at checkout before you submit your order.

If a shipping charge applies, it will be included in the order total displayed before payment. Please review the final total carefully before completing your purchase.

Delivery Estimates

Any delivery estimate provided on the website or during checkout is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.

Actual delivery times may vary due to carrier operations, weather conditions, holidays, transportation disruptions, address issues, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, it may be provided through an order notification or shipping confirmation.

Please allow the carrier time to register tracking updates after a shipment has been dispatched.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an address error, contact us as soon as possible at colton@exvens.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Delayed, Lost, or Damaged Packages

If your shipment appears delayed, please review the available tracking information first.

If a package appears lost or arrives damaged, contact us with your order number and relevant details. We will review the issue and determine the appropriate next steps in accordance with applicable law and our order policies.

Undeliverable Packages

If a shipment is returned because the address is incomplete, incorrect, or undeliverable, please contact customer support. Additional shipping arrangements or charges may apply where permitted by law.

Contact Information

For shipping questions, contact:

Exvens LLC
Email: colton@exvens.com
Phone: +1 (445) 542-4228
Address: 169 W PITTSBURGH ST, DELMONT, PA 15626, United States